York and Scarborough Teaching Hospitals offer a wide range of admin and clerical staff roles. These roles are imperative to the smooth running of the Trust and provide support to both the clinical and corporate departments. Some of the admin and clerical staff will have direct contact with our patients, such as our ward clerk and receptionist roles. Other roles may not have direct contact, however all of these are vital to our service and have a direct impact on patient care.  

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Some of the areas that require administration support include Finance, IT, Human Resources, Communications and other roles listed below:

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·       Record Services Operative

These staff make sure that vital patient information is recorded and stored accurately so their frontline colleagues can access it at any time and at any place. They prepare for storage any records no longer needed. Some health records clerks have other duties such as answering phones or in a reception area.

·       HR Support Assistant

Our assistants answer general HR questions and are able to signpost staff to our HR advisory team who can give more specialist advice.  Other daily tasks include managing the HR email boxes which includes absence reporting, reference requests and other general questions. 

·       Medical Secretaries

As a medical secretary you'll usually work for a senior member of staff or group of staff. You'll support the work of a department by taking on administrative and secretarial tasks such as typing, arranging meetings, taking minutes and managing diaries. You may have contact with patients and their families as well as with healthcare staff and other admin staff.

·       Receptionists

Receptionists are often the first person our patients see. They use customer service and admin skills to welcome people to our hospitals. As well as dealing with patients face-to-face, receptionists often answer phones, book appointments and answer queries from patients and other staff.

·       Ward Clerks

The ward clerk is a vital member of team and ensures the smooth running of a ward by answering calls from relatives, medical colleagues and other external agencies. They will help to keep patient notes up to date by ensuring that results and records are filed accurately.

·       Clerical Officer

There are many different clerical officers  across our hospitals in both patient and non-patient facing roles. They provide administrative support to our teams often taking calls, answering emails and carrying out IT based tasks to assist with day to day running of a department.

·       Switchboard Operatives

As a telephonist/switchboard operator, you are usually the first point of contact for anyone who phones our hospitals. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department.

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I originally joined the Trust as a Recruitment Assistant, providing general administrative support across a range of HR functions, including recruitment and medical staffing. I was supported to increase my responsibilities within the Recruitment team and within three years was promoted to Assistant Recruitment Manager, coordinating day to day running of the service for the enlarged organisation (following Transforming Community Services and the merge r with Scarborough Trust). I then became Recruitment Manager while being supported by the Trust to complete my Certificate in HR Practice, before then taking on a wider portfolio including the workforce information and deployment functions. In 2018, I became a Chartered Member of the CIPD and shortly afterwards assumed the newly created role of Head of Resourcing which incorporated a range of HR functions. In 2022, 13.5 years on from my first appointment, I was appointed the Trust’s Lead for Workforce Planning and Development, which supports the Executive Director of Workforce and Organisational Development. The role combines my interest in the interdependencies between service and workforce planning (and the mathematics that sometimes goes with them!) with my ambitions for our teams to have easy access to new opportunities for development that will train our roles of the future.